Help Guide

New/Future Users   How to find the satalite   How to peak an antenna   Billing Termination Agreement and Shut-Down Procedure           Existing Customers   My services are down, what do I do?

This guide is intended on helping you resolve or narrow down some of your service problems as well as service start up problems.  It is also intended on walking you through some of the basic steps so that once you contact the teleport, you will have already narrowed down the problem. If you  have a service emergency, we provide 24/7/365 emergency support for our customers (in some extreme discount situations we provide 9 to 5 weekday support only).  In case of emergency always contact the teleport first, if no one answers at the teleport, please call our cells (provided at time of service activation).  You must provide your LINK CODE, Eb/N0 and Receive Level (if satellite service), Status of your serial interface, and general problem description.  Have this information before contacting us.